Timberglow Getaway

Privacy Policy

Effective Date: June 3, 2026 · Last Updated: June 3, 2026

Timberglow Getaway LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when you visit our website, make a reservation, communicate with us, or otherwise interact with our services (collectively, the "Services").

Scope of This Policy

This policy applies only to information we collect:

Through our direct booking website
Through communications with you, including email, text messages, and messaging platforms
When you make a reservation, inquiry, or payment
When you interact with our website, including through cookies and similar technologies

This Policy does not apply to information collected by third-party platforms (such as Airbnb, VRBO, Stripe, PayPal, or similar services), property management systems, channel managers, or booking software that operate independently under their own privacy policies.

By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this policy. This policy may change from time to time. Your continued use of the Services after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.

Children's and Minors' Data

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected personal data from a child under 18 without parental consent, we will delete that information. We do not knowingly collect personal data from children under 13.

The Personal Data That We Collect or Process

The types and categories of personal data we collect or process include:

Account and contact information — name, address, email address, phone number, and other contact information you provide us
Payment information — credit or debit card details processed by third-party payment processors; we do not store full card numbers
Location information — general geographic location (country, state, city) and precise geolocation if you have consented
Device information — IP address, device identifiers, operating system, browser type, preferred language, and related information
Communications — emails, texts, inquiry forms, and guest preferences or special requests you voluntarily provide
Identity document information — such as driver's license numbers, if you have consented, for identity verification, security, or compliance

Some information above may be considered sensitive data under certain laws. If required by applicable law, we collect and process sensitive personal data only with your consent. If you choose not to provide certain information, we may not be able to provide you with requested features, services, or information.

How We Collect Your Personal Information

Information You Provide to Us

We collect personal data that you voluntarily provide when you make a reservation, submit an inquiry, communicate with us, participate in surveys or promotions, or create, upload, or post content through the Services (such as reviews or photos).

Automatically Through Our Services

As you navigate the Services, we and certain third parties may use automated data-collection technologies to collect usage details, IP address, device identifiers, browser type, language preferences, approximate location, and interaction data such as traffic logs and pages accessed.

The automated technologies we use may include:

Cookies — small data files placed on your device. You may refuse or disable cookies through your browser settings; however, doing so may limit certain Services features.
Web beacons, pixels, and similar technologies — used in our Services or emails to measure engagement, count users, and analyze usage patterns.

Third-Party Tracking and Targeted Advertising

Certain third parties may use cookies, pixels, SDKs, and similar technologies to collect information about you when you use the Services. These third parties may include advertisers, analytics providers, and mobile service providers. We do not control these third-party tracking technologies. To opt out of targeted advertising, email us at info@timberglowgetaway.com.

How We Use Your Information

We use the information we collect to:

Process and manage reservations and payments
Communicate with you about your stay, inquiries, or requests
Send marketing communications about our properties and services (with your consent where required)
Provide guest support and customer service
Improve our website and services
Comply with legal, tax, and regulatory obligations
Protect against fraud, misuse, or security issues
For any other purpose with your consent

We do not sell personal information. However, certain data-sharing practices (such as analytics or advertising technologies) may be considered a "sale" or "sharing" of personal data under some state privacy laws.

Who We Disclose Your Information To

We may disclose personal data that we collect or you provide:

To our subsidiaries and affiliates
To contractors, service providers, and other third parties who are bound by contractual obligations to keep personal data confidential
To fulfill the purpose for which you provide it
With your consent
To comply with any court order, law, or legal process
To protect the rights, property, or safety of our organization, our customers, or others

The categories of personal data we may disclose include account and contact information, payment information, and account/reservation history.

Your Rights and Choices About Your Information

Cookies and Tracking Technologies

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Some Services features may be inaccessible if cookies are disabled. Some browsers support a "Do Not Track" (DNT) signal; our Services may not respond to all DNT signals.

Targeted Advertising

To opt out of targeted advertising, email info@timberglowgetaway.com.

Location Data

You can choose whether the Services collect your device's location through your device's privacy settings. Blocking location information may limit certain Services features.

Your State Privacy Rights

Depending on your state of residency, you may have the right to:

Access and Data Portability — confirm whether we process your personal data and access a copy in a portable format where required by law
Correction — request that we correct inaccuracies in your personal data
Deletion — request deletion of personal data we maintain, subject to certain exceptions
Opt Out — request that we do not use your personal data for targeted advertising, profiling, or sales

To exercise any of these rights, email info@timberglowgetaway.com. To appeal our decision, email the same address with "Privacy Appeal" in the subject line.

Nevada residents may submit a sale opt-out request to info@timberglowgetaway.com. We do not currently sell data triggering that statute's opt-out requirements.

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no online service is completely secure, and we cannot guarantee the security of your personal data. Any transmission of personal data is at your own risk.

We may use exterior security cameras, noise monitoring devices, and environmental or air quality monitoring devices at certain properties for safety and compliance purposes. Security cameras are never placed inside guest living areas. Noise monitoring devices measure sound levels only and do not record conversations. Environmental monitors detect indicators of smoking and collect environmental data only — they do not capture audio, video, biometric data, or personal communications.

Marketing Communications and Email Opt-Out

We may send promotional emails about our properties and special offers. You can opt out at any time by:

Clicking the "unsubscribe" link in any marketing email
Emailing info@timberglowgetaway.com with "UNSUBSCRIBE" in the subject line

We will process your opt-out request within 10 business days. Even if you opt out of marketing emails, we may still send transactional emails related to your reservations, payments, or account.

Text Message Communications

We may send text messages (SMS/MMS) related to your reservation, including:

Booking confirmations and reminders
Check-in instructions and access codes
Property information and guest services
Payment confirmations
Emergency or urgent communications

By providing your mobile phone number, you consent to receive text messages from us. Standard message and data rates may apply. To opt out of promotional texts, reply "STOP" to any promotional text. To opt out of all texts, email info@timberglowgetaway.com.

Our text messaging complies with the Telephone Consumer Protection Act (TCPA). We will not send automated marketing texts without your express written consent, continue texting after you've opted out, or text outside of reasonable hours without your consent.

How We Retain Your Personal Data

We keep personal data for as long as reasonably necessary to fulfill the purposes described in this policy or as otherwise legally permitted or required — including maintaining the Services, complying with legal obligations, resolving disputes, and for safety, security, and fraud prevention. At the end of the retention period, personal data will be deleted, destroyed, or de-identified.

International Data Transfers and EU Rights

If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), you have additional rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing

Performance of a contract — managing reservations, providing accommodations, and communicating with guests
Legitimate interests — property security, fraud prevention, guest safety, and business operations
Compliance with legal obligations — tax reporting and regulatory requirements
Consent — where required, including for marketing or promotional communications

Your EU/GDPR Rights

Right to access your personal data
Right to rectify inaccurate data
Right to erase your data (subject to legal retention requirements)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with your local data protection authority

International Transfers

Your personal data may be transferred to and processed in the United States or other countries where we or our service providers operate. Where such transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws. For GDPR-related requests, contact us at info@timberglowgetaway.com.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. When updates are made, we will revise the "Last Updated" date at the top of this page. Where required by applicable law, we will provide additional notice of material changes. You are encouraged to review this Privacy Policy periodically.

Contact Information

To exercise your rights or ask questions about this privacy policy, contact us at:

Timberglow Getaway LLC

Website: www.timberglowgetaway.com

Email: info@timberglowgetaway.com

Mailing Address: 538 S Hale Rd, Twining, MI 48766

Phone: 989-653-6955

California Residents — Supplemental CCPA Privacy Notice

This California Privacy Notice supplements the Privacy Policy above and applies solely to California residents. It describes our practices under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

Within the preceding twelve months, we may have collected:

Identifiers — name, postal address, email, phone number, account credentials, IP address
California customer records information — contact details and payment-related information processed through third-party payment processors
Commercial information — reservation details, stay history, payments, and related transactions
Internet or electronic network activity — interactions with our website, booking pages, or communications
Approximate geolocation information — derived from IP address or device settings
Sensory information — exterior security camera footage or noise monitoring alerts where used and disclosed
Inferences — limited to operational or service-related insights; not used for profiling or automated decision-making

Security cameras are never located inside guest accommodations. Noise monitoring devices do not record conversations or audio. Environmental monitors detect indicators of smoking and collect environmental data only.

Sensitive Personal Information

We may collect limited categories of sensitive personal information — such as account access credentials or government-issued identification — solely for identity verification, fraud prevention, security, or compliance. We do not use sensitive personal information to infer characteristics about consumers or for purposes beyond those permitted under California law.

Sale or Sharing of Personal Information

We do not sell personal information. We may share limited personal information for cross-context behavioral advertising or analytics purposes where applicable. California residents have the right to opt out of such sharing.

California Resident Rights

California residents have the right to:

Request access to the personal information we collect about them
Request deletion of personal information, subject to legal exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information where applicable
Limit the use or disclosure of sensitive personal information where applicable
Not be discriminated against for exercising these rights

To exercise your rights, email info@timberglowgetaway.com. Authorized agents may submit requests on your behalf with appropriate documentation. We may take reasonable steps to verify your identity before processing a request.

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